RetailCraft 10 - “Danish Jewels” - visiting Georg Jensen and Pandora in Copenhagen, with Ian Jindal
This month we’ve let Ian Jindal out of the studio, and he’s been on a road trip to Copenhagen. Ian was there to host a RetailCraft Dinner, where we bring together the people behind brands’ successes for an off-the-record evening of conversation. During the day, however, he visited two Danish-yet-global jewellery brands to see how they are delivering multichannel sales and experience.
First stop was the Georg Jensen HQ where Ian met with Will Lockie, the global head of e-commerce. Will showed Ian around the silversmiths workshops. Photos of the visit are linked below.
We then visited David Walmsley, recently appointed as chief digital and omnichannel director at Pandora.
The craft and product focus within both of these businesses is exceptional, and we learn from both David and Will some of the challenges and approaches of running a global operation.
Run time: 49 minutes.
Will Lockie: https://www.linkedin.com/in/willlockie/
David Walmsley: https://www.linkedin.com/in/davidwalmsley0/
Recorded on location in London, UK at Spiritland Studios, and in Copenhagen at the offices of Georg Jensen and Pandora. Episode photo credit: Ian Jindal. Photograph of Will Lockie and a bust of Georg Jensen in their foyer, along with silversmiths’ hammers.
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RetailCraft 20 - "60,000 in 90 days" - Mark Wright of Fat Face and Murray Lambell of eBay UK
RetailCraft 19 - "Make your gran proud" - Lockdown with The Hut Group's Aaron Winsloe and AO.com CEO and Founder John Roberts
RetailCraft 18 - Lockdown with Gracia Amico of Pet Mate and Robin Phillips of The Watch Shop
RetailCraft 17 - Lockdown with Alexander Wang and De Bijenkorf
RetailCraft 16 - “Hard-nosed thinking” - M&S International and NRF from New York
RetailCraft 15 - "Awesome ordinary people" - Tula Skincare, Showfields and Eton Shirts
RetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty London
RetailCraft 13 - "Loyalty and desirability" - Harvey Nichols, Feelunique and The Watchshop
RetailCraft 12 - "Summer Bookclub" - Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail books
RetailCraft 11 - "Boots, Bags and Vintage" - Deckers Brands, Radley and Beyond Retro in the studio
RetailCraft 09 - "Get the Store Experience Right!" - conversation with Harrods and about the RetailX Luxury Sector Report
RetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & Evelyn
RetailCraft 07 - "Love, comma" - in conversation with Sienne Veit of John Lewis and Alexandre Meerson of Meerson.
RetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 index
RetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250
RetailCraft 04 - Dreamforce, Zippin's CEO Krishna Motukuri, beyond checkout and the Top500
RetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath Minto
RetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500