One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Ep 48 D&O: The hardest market of all time with David Ritchie of Gallagher UK
Ep 47 Pat Ryan: Build a business people are proud to work for
Ep 46 The Best Market for a Decade: David Croom-Johnson MD Aegis London
Ep 45 Selling certainty, with Stefan Golling Chief Underwriter Munich Re
Ep 44 Juan Andrade of Everest Re: An Underwriter’s market
Ep 43 Swimming as the tide goes out, with Laurent Rousseau Deputy CEO of Scor Global P&C
Ep 42 Coverholders in a box: Stephen Card of Carbon Underwriting
Ep 41 A Great Time to be an Underwriter. With Tim Carter CUO of Argo Group
Ep 40 Rule your niche with Andrew Robinson of HIIG
Ep 39 Slaying the myths of Legacy with Tom Booth of Darag
Ep 38 The future of insurance is now, with Stephen Brittain of the Insurtech Gateway
Ep 37 Capital Masterclass with Vicky Carter of Guy Carpenter
Ep 36 Howden plans with José Manuel González and Barnaby Rugge-Price
Ep 35 Re-shaping Aspen with Mark Cloutier
Ep 34 Worldwide ambition with Mike Reynolds of Oneglobal
Ep 33 Seizing a golden opportunity with Franz-Josef Hahn of Peak Re
Ep 32 The mid-year renewals with James Vickers, Chair of Willis Re International
Ep 31 Andrew Horton: Beazley, the hard market and the new Lloyd's
Ep 30 Steve McGill: Rip up your original business plan...
Ep 29 John Ludlow of Airmic: Insurance falling short of high standards and founding principles
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