One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Ep 116 James Kent Global CEO Gallagher Re: A broker run by brokers
Ep 115 How Parametric will fix Commerial Insurance: Descartes Underwriting
Ep 114 Richard Leftley MIC Global: Where Microinsurance and the Gig Economy meet
Ep 113 How to Build a Crypto Insurer from scratch: Joe Ziolkowski CEO of Relm Insurance
Ep 112 Alastair Swift WTW: We can grow exponentially in Specialty
Ep 111 Rinku Patel CEO Pine Walk Capital: helping underwriters be in their last job
Ep 110 Rick McCathron President, Hippo: A path to profit, but on our own timeline
Special Episode: Seeking quality premium in motion with Madhu Tadikonda, President, Corvus Insurance
Ep 109 Bronek Masojada: Just the same, but completely different
Ep 108 John Cavanagh Beat Capital Partners: Building a perpetual business
Ep 107 David Walsh and Graeme Newman of CFC Underwriting: Build your own
Ep 106 Lucy Clarke President Marsh Specialty and Global Placement, Marsh: Enough is enough
Ep 105 David Flandro: Secondary perils driving just about everything at 1.1
Ep 104 David Ibeson Apollo: Success brings the right to remain independent
Ep 103 Adrian Cox CEO Beazley: No natural endgame to where we can be
Ep 102 John Fowle CEO Chaucer: A great time to be someone‘s growth engine
Ep 101 Caroline Wagstaff CEO The LMG: Always a campaigning body
Ep 100 Sian Fisher CEO The CII: The strategy is already on the wall
Ep 99 Mark Wheeler Mosaic Insurance: No Exit Plan
Ep 98 Richard Watson CEO Inigo Insurance: Low ego and high collaboration
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