Experience Better: The CX Podcast
Business
Payment experiences have certainly changed over the past few years. Cash, check, and credit card used to be the go-to payment methods for consumers, but they’re not the norm for most these days. Innovative technology and changing consumer expectations have transformed how we pay for goods and services. Last month, in the first installment of this two-part episode, Steve Ryan, Principal Product Manager for Payments at KUBRA talked about customer expectations and hot payment trends like the demand for frictionless payment experiences and digital wallets. In this episode, we join Steve again as he discusses artificial intelligence payment channels.
Gen Z to Baby Boomers: What The Generations Expect from You
How Business Intelligence Improves CX
Why CX Should Matter to Government Agencies
Who is Pre-Pay Customer & How Do They Benefit?
Understanding Consumer Bill Preferences
Preparing Utilities for 2021 - Life After the Pandemic
Georgia Power’s Guide to Outage Communications
Is Pre-Pay the Way in Uncertain Times?
Achieving 50% E-Bill Adoption with the City of Sacramento
Creating Disney-Inspired Magical Experiences
Innovative Payments: A Key to Customer Satisfaction
Tips for Marketing Your CX
Developing Human-Centered Design Through Customer Empathy
Why Print and Mail Still Matters
The Power of Billing & Payment Choices
Chartwell’s 2020 CX Trends
Why Chatbots Are the Future of CX
How UX Impacts CX
CX Worth Mentioning
Introducing Experience Better: The CX Podcast
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