The Sofeast Group's head of New Product Development, Andrew Amirnovin, joins Adrian once again to discuss what the product return rate is and how to reduce yours.
He provides a checklist of activities you can take during development to avoid issues that result in returns, and, should the worst happen and you start receiving returns on products that have been sold already, he also gives you a series of activities to follow to triage and fix the problems.
Don't miss it, this information could save you a LOT of effort, money, and damage to your reputation!
Show Sections
00:00 - Greetings, introducing the topic.
01:17 - Andrew introduces his role as new product development head in the Sofeast group.
02:58 - What is the product return rate?
05:07 - How return rates vary depending on product type.
06:45 - What are the 5 main causes of product returns?
10:37 - 7 Steps you can take to ensure you get as low a return rate as possible BEFORE the product is sold.
25:51 - If a product you’re already selling starts getting returned, what can you do? (6 steps)
33:00 - Some famous product recalls.
36:10 - The role of the NPI process.
38:27 - Wrap up.
Related content...
Get in touch with us
Subscribe to the podcast
There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please:
Should You Buy Parts for Mass Production from Taobao?
July ’22 Update on the Logistics situation in the USA (Feat. Marshall Taplits)
How to keep your supplier’s costs under control? - Sourcing from China (Part 9)
How To Comply With The EU Ecodesign Regulation? (Part 2. Feat. Clive Greenwood)
How to Reduce The Risk Of Unauthorized Subcontracting?
The One ’MUST DO’ Before Mass Producing Your New Product (Feat. Andrew Amirnovin)
An Effective QA Program For New Electronic Products
BONUS: Renaud Tours India, June ’22. Is it a good China-alternative?
Increasing Visibility Over Your Supply Chain
6 Tips to Improve your Supplier’s Quality - Sourcing from China (Part 8)
How To Develop New Apparel (Feat. Belinda Jacobs from Techpacks.co)
Is It Time For North American Importers To Leave China? (Feat. Andrew Hupert)
Clarifying fabric quality requirements + Coping with US Tariffs on China-made goods + Handling volatile prices.
Levels of Quality Standards (from Basic to Advanced)
What Happens If You Decide To Leave Your Chinese Supplier?
How to develop your Chinese suppliers? - Sourcing from China (Part 7)
How To Set Up A Receiving Quality Inspection?
100th episode special: YOUR manufacturing questions answered!
’Design for X’ Overview: 12 Optimizations for New Products (Feat. Andrew Amirnovin)
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money