The Sofeast Group's head of New Product Development, Andrew Amirnovin, joins Adrian once again to discuss what the product return rate is and how to reduce yours.
He provides a checklist of activities you can take during development to avoid issues that result in returns, and, should the worst happen and you start receiving returns on products that have been sold already, he also gives you a series of activities to follow to triage and fix the problems.
Don't miss it, this information could save you a LOT of effort, money, and damage to your reputation!
Show Sections
00:00 - Greetings, introducing the topic.
01:17 - Andrew introduces his role as new product development head in the Sofeast group.
02:58 - What is the product return rate?
05:07 - How return rates vary depending on product type.
06:45 - What are the 5 main causes of product returns?
10:37 - 7 Steps you can take to ensure you get as low a return rate as possible BEFORE the product is sold.
25:51 - If a product you’re already selling starts getting returned, what can you do? (6 steps)
33:00 - Some famous product recalls.
36:10 - The role of the NPI process.
38:27 - Wrap up.
Related content...
Get in touch with us
Subscribe to the podcast
There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please:
Component-Level Testing Deep Dive
The Taguchi Method (Robust Design): Manufacturing New Products Consistently
Cheap Battery Risks And Why New Laws Mean Their Days Are Numbered
Reliability Nightmares! Titan Sub Disaster & Siemens Gamesa Wind Turbines
EU Product Compliance Overview & Tips for Buyers (Feat. Fredrik Grönkvist)
Partnering with a Chinese Factory: A Misguided Intention?
”Help! I Have No Idea What Reliability Testing My Product Needs!”
Question time! New Product Development, Purchasing Electronics, Supplier Bankruptcy, and Reliability & Quality Tips.
10 Key Factors Impacting Cost Of Electronic Product Design
Responsible & Sustainable Purchasing Practices
Observations about ’Post-Covid’ China for Visitors (June ’23)
Building A Product While Keeping The Whole Customer Journey In Mind
Why Sustainability Requirements Will Force Companies To Get Visibility Into Their Supply Chains
Product Returns? Here’s How Reliability Engineers Find And Fix The Issues.
How to Design Products with a Lower Environmental Impact
9 Key Questions When Developing A New Product (Part 2)
5 Ways To Turn A ”Cheap” Product Into A High Profit One
9 Key Questions When Developing A New Product (Part 1)
How To Do A Pilot Run Effectively? (Feat. Andrew Amirnovin)
Top 10 Mistakes Made By New Buyers In Asia
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money