Special Guest Edition - Meet inspiring practice owner Emma John
Tax and investments.. this month we answered questions on tax bills- never-ending cycles of loans and repayments and we answered questions on buying a dental practice. Enjoy!
Time management during a short month, time off for team members over Christmas, bonuses (again), and our thoughts about and the impact of Brexit in Dentistry
Providing your own enhanced CPD in practice and creating PDPs, ideas for mouth cancer awareness month, the benefits of using an apprentice dentist or dental therapist in your practice
Handling Christmas bonuses and parties, NP tracking when the team do not like spreadsheets, handling patients when you are retiring, how to get responses from positions you are advertising....
When to use emotion in Dentistry, KPIs for associate dentists, how to handle new patients that FTA and track new patients at the desk. All discussed in this month's podcast.
Summer problems... being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF
Systems for charging patients that FTA and are late, music in Reception, appraising assciates, waiting times, closing down for a holiday and social media reach...
GDPR and confirming appointments, emergency appointment systems, charging late patients - 4 questions that we have answered on this month's Horton Hangout!
GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients.
Tips to help you communicate with patients, how to develop B2B relationships, new manager legalities, the best way to contact leads through Facebook, and books for the team to read
Moving associate dentists onto a lower percentage or sliding scale, handling NHS email enquiries, diary zoning and tips, asking for deposits for long dental appointments
Optimising websites, feeling like you are being replaced, handing a smart phone user at the desk, booking new patients with the owner....
Creating a vision, probationary periods, flexible working and photographs in a TCO consult - the 4 questions that Laura and Michael have answered in this months Horton hangout
Hourly rates, motivating the team, interrupting dentists...
Practice manager week planning, patient membership plans, self employed team members, uniforms...
TV, confidence, associate dentists, communication, friends, patients, on call....
Team members, system development, conversion rates, marketing, finances...
Accounts, photo consent, complaints, mental capacity, appointments, training, emergencies...
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