Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 10 July 2018
It’s like a chicken before the egg scenario. Do you app research or do you just dive head-long into the technology that claims to make your life easier… without really knowing how it works. Do you trust the reviews, the testimonials and the company to do what it says it will or do you really try it out before investing too much time.
Selecting the app is the LAST thing you should do whereas The app is the not the asset, it’s your data which is crucial. SO a good start is, like everything, asking yourself what the journey is for both yourself and the client to assist. the Crap in, crap out.
Welcome to the show Matt.
Topics we’ll be covering:
How is small business affected by the "mobile first, cloud first" revolution
Take the customer journey as the starting point for the selection of applications
The customer journey takes into account the desired road the customer travels to become and remain a customer at your business. How do you get your leads, how do the leads convert into customers, what are the touch points.
Matt’s Bio:
Born in The Netherlands, arrived in Australia in 2006 (detour - Saudi Arabia, Bahrain, New Zealand)
25 years experience with Business applications (first application project: 16 week forecasting tool for a liquor distillery in The Netherlands - June 1993) - implemented small to (very) large application projects
From 2006 to 2017 worked at Microsoft, ended up managing the Dynamics 365 ERP implementation team at Microsoft, dealing with the largest customers across Asia
Now - with Aurelian Group, Matt is 100% focused on small business, enabling their customer journeys with simple to use integrated applications.
Key takeaways
The key take-aways for small business owners I would like to get across are:
- applications are not an asset, your process - how the data flows within your business to provide your customers a great experience is your asset - applications enable (or disrupt) this flow
- when selecting business applications, one should start with the customer journey you want to provide to your customers in your business - then select applications on how they facilitate that journey
- an integrated flow is more valuable than having the most feature rich applications - when data does not flow between applications, your customer experience during the journey is far from optimal (usually a poor experience).
To find out more go to their website: www.aurelian-group.com or www.unboxedbusiness.com
Who better to financially diagnose 2020 and give 2021 a prognosis, than three giants of the small business accounting world? Broadcasting Receiptbank’s Panel of Accounting Experts
CISCO's Webex announcement - will it improve the world of online working for small business and help you adapt in 2021 With Peter Self, Director Cisco
Being Government ready - are you ready to procure to the biggest client possible? With special guest Thomas Pollock from THINQ Learning
Start 2021 with a different kind of innovation - creativity. Special guest Melony Smirniotis, Visual Artist & owner of Gallery11:11 Studio & Art space
When is it time for a Small Business Intervention? With special guest Tulsi van de Graaff, Communication and Conflict Expert, Brave People Solutions
With special guest Kate Carnell the Australian Small Business and Family Enterprise Ombudsman
Small Business Insights and the power of data for good. With special guest Trent Innes, Managing Director Xero Aust & Asia
How does a local council support small businesses and works with advocacy groups? With special guest Steven Head, General Manager of Hornsby Shire Council
MeetMagic - reinventing the concept of the business meeting With special guest Carl Gough, Founder of MeetMagic
Practical ways to support your business and your planet With special guest Donny Chien, Co Founder yWaste
The latest regular update from the Aust Bureau of Statistics With special guest John Shepherd, General Manager, Industry Statistics Division at ABS
Highlights from the upcoming CEBIT SMB Digital Conference With special guests Danielle Owen-Whitford, Founder of Pioneera & Braden Voigt Founder of Lynkz
How we are modernising business registers for Australians … the value of business registry data and what small business needs to know
Learn from Amanda Rose, the powerhouse founder behind Small Business Women Australia
What is Neuro Linguistic Programming and how can mindset help you achieve in small business? With special guest Anne McKeown from 2MPower
September 2020 Update from ASBFEO & Small Biz Matters With special guest Kate Carnell the Australian Small Business and Family Enterprise Ombudsman
How to understand the Safe Harbour Laws to avoid insolvency and protect your personal assets With special guest with Wayne Wanders, A Real CFO
In Defence of Shame - can this book provide some guidance to Advisors of small business? With special guest Dr Tanveer Ahmed, Psychiatrist, columnist and author of In Defence of Shame
What’s better than a great small business podcast? TWO! With special guest Dan & Tim from Two Drunk Accountants
Pivoting from piloting around the world to a worldwide small business With special guest Eric Peck, CEO | Swoop Aero
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money