WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: March 4, 2010
Featuring:
What should happen in the first hour or first day after an adverse or sentinel event in your health care organization? Wait for all the facts to come in? Sequester yourselves until all the talking points have been agreed upon and legal counsel gives the go ahead to say something? Not too long ago, guidelines like these would not have seemed outrageous or outside the norm. Indeed, a large percentage of organizations are still tempted to react defensively and protectively when anything unexpected happens on their turf. It’s understandable but the evidence is mounting that nothing good comes from this approach – not for patients, not for staff, and definitely not for the future health and vitality of the organization.
Who better to help us understand the brave new world of “effective crisis management” than Jim Conway, Timothy McDonald, and Richard Boothman: three national improvers, well versed in risk management, who are actively reframing the priorities to be patient-centered most of all. In the process, they’re pioneering and demonstrating models of transparency and accountability any institution would be proud to emulate. WIHI host Madge Kaplan welcomes the trio to the program to tell us what they’ve been learning and to find out from you, our participants, what’s working in your own organizations. One key to effective crisis management is being prepared with a response system that everyone is familiar with and knows how to activate – before bad things occur.
WIHI: The How and Why of Deprescribing
WIHI: Connecting Patient Experience to Strategic Aims
WIHI: How to Build Better Behavioral Health in the Emergency Department
WIHI: Addiction Treatment Demystified: Proven, Practical Steps for Complex Care.
WIHI: Strategic Pathways to Population Health
WIHI: Giving Patients and Families the Tools to be Health Care Improvers
WIHI: How to Make Change Happen: An Introduction to IHI's Psychology of Change Framework
WIHI: Pursuing Health Equity in North Carolina
WIHI: Sustaining and Strengthening Safety Huddles
WIHI: Mobility Matters for Age-Friendly Care
WIHI: Mindfulness and Patient Safety
WIHI - Aging in Place with a Disability and Dignity
WIHI: Practicing More Careful and Thoughtful Diagnosis
WIHI: What's in a Name? Health Care's Chief Quality Officer.
WIHI: Opioid Crisis: Changing Habits and Improving Pain Management
WIHI: Discovering Your Way to Greatness
WIHI: The Careful and Kind Patient Revolution
WIHI: Health Care Innovation and R&D - Taking Stock at Ten Years
WIHI: A New Emergency Checklist for Office-Based Surgery
WIHI: QI Takes on Veteran and Chronic Homelessness
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