I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
OFAC Guidance on Ransomware Payments
Remote Work is Generating New Managed Services Opportunities
Are MSPs Responsible for their Vendors?
MSP Zone Interview with Chris McHale of SPK and Associates
Managed Services for Healthcare in 2020
Managing SaaS
Digital Transformation is Driving Managed Services
Where are Organizations Most Vulnerable to Cyberattack?
Safe Cyber Hygiene Through Managed Services Contracts
MSP Audit Myths
Understanding the Difference Between Security and Privacy Incidents
How One MSP Grew During the Pandemic
My Advice for Break-Fix Providers
Managed Services Mid-Year Review for 2020
Is Your MSP Practice Ready for the Pandemic Recovery?
Private Equity Moving on Managed Services & the Datto IPO Analysis
Defining the Amateur MSP
What does the MSPAlliance do for MSPs?
Can Insurance Companies Make Money with MSPs?
Monthly Agreements and MSP Valuations
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