“All of us are people, and if on a personal level, we don't follow principles or values of health and well-being, it’s very difficult to build a corporate culture of well-being in our companies. So, I believe that personal and organisational are very much related.”
In episode #608 of the Inspiring Women in CX podcast, Clare Muscutt talks to Marina Bezuglova, the Executive Director of Healthcare, CEE, at Ipsos, about…
📚 How she found her way into the Women in CX community and found help and support in publishing and translating her book
⚕️ Her background in Psychology, holding a PhD in Medicine, and how an interdisciplinary approach allows for the formation of new knowledge and innovative solutions
🤝 Combining her interest in research, medicine and people working in social and market research at GfK, before becoming a top manager and leading the development of customer experience research and continuous improvement
🗯️ Growing from “useful crises” and the importance of being a mindful and empathetic leader, particularly in times of disruption and transformation
❌ The relationship between stress and creativity and how if we neglect our most basic needs, we’re unable to negate mental blockers and develop out-of-the-box solutions
🗣️ The role that both cognitive and emotional empathy play in decision-making and how storytelling can bring the customer/patient’s reality into focus
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget
Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by Women in Customer Experience Technology
Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.
Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!
Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout
Clare Muscutt talks with Sarah Curran-Usher MBE about the evolution of retail customer experience.
Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.
Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.
Clare Muscutt talks with Anita Siassios, about Women in Cyber Security & building female communities
Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.
Clare Muscutt talks CX Metrics, Insight and the importance of Women’s Networking with Chloe Woogler.
Clare Muscutt hosts Amanda Riches as she shares her inspiring story, from inside and outside CX.
Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.
Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.
Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.
Clare Muscutt talks with Diane Magers about applying psychology to CX & life’s swimming pool moments
Clare Muscutt talks with Stacy Sherman about our mother’s influence and advice on female leadership.
Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
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