Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 1/23/22 – The 2022 Retail Industry Outlook; Potential Changes for Save A Lot in Florida
Retail Focus 1/17/22 – Accessibility in E-Commerce; Big Lots Spies Brick-and-Mortar Growth
Retail Focus 1/9/22 – Building an Effective Retail Promotions Platform; Holiday Sales Numbers Trickle In
Retail Focus 1/2/22 – Developments in Implementation of In-Store Audio; Hy-Vee Seeks National Growth
Retail Focus 12/26/21 – Retail Technology Implementation in 2022; Rite Aid’s Inventory Turns Improve
Retail Focus 12/19/21 – Finding the Right Retail Executive; Lowe’s Presents Their 2022 Preview
Retail Focus 12/5/21 – The Relationship Between Banks & Retailers; Dollar General Releases 2022 Growth Plans
Retail Focus 11/28/21 – How Shopping Centers Are Adjusting to Holiday Projections; Dollar Tree to Increase Prices
Retail Focus 11/21/21 – Thanksgiving Weekend Sales Expectations; Ross’ Deal Flow Remains Strong, CVS Closures
Retail Focus 11/14/21 – Communicating with Consumers About Holiday Purchases; Party City Shifts Focus
Retail Focus 11/7/21 – Oracle Retail’s Latest Consumer Data; Retail REITs See Occupancy Numbers Rise
Retail Focus 10/31/21 – O’Reilly’s Sales Increase; Sherwin-Williams Fights Through Shortages; Dollar Tree & Instacart
Retail Focus 10/24/21 – Deep Dive Into Deloitte Holiday Projections; Albertsons Sees Sales Increases
Retail Focus 10/17/21 – How Small Retailers Should Approach the Holidays in 2021; Center-Store Grocery Data
Retail Focus 10/10/21 – Lessons Learned from the Growth of Home Depot; Walmart’s Last-Mile Service Signs Deal
Retail Focus 10/3/21 – Marketing & Communication with Customers in Q4; Bed Bath & Beyond Takes Step Back
Retail Focus 9/26/21 – Current State of Transportation & Logistics; Costco’s Inflation, Supply Chain Insight
Retail Focus 9/20/21 – Deloitte’s Early Holiday Projections, Kroger’s New Instacart Convenience Partnership
Retail Focus 9/13/21 – Retailers’ Use of SMS and Texting; Shoppers Still Clamor for Athletic Wear
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