In the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a successful enterprise communities, and where companies run into trouble. They move into the tricky territory of KPIs, and measuring the results of community investments. The podcast closes with Finnern's take on how SAP has handled community - and the SAP Mentors - after his departure. es, you can get Busting the Omnichannel on iTunes.
Acumatica Summit 2020 - the better-late-than-never review with Brian Sommer
Solving the vexing problem of IoT security - Mrinal Wadhwa of Ockam's open source community challenge
NRF 2020 part two - retail's highs, lows, and upstarts to watch
NRF 2020 - sorting the use cases from retail tech hype with Jake Knowles of BJSS
Debating enterprise blockchains at #CCE19 - criticism and use cases with Steve Wilson
Forget data-driven - we must be insight driven. Deconstructing big data and CX with Tricia Wang
Grappling with identity and regulation in the era of data brokers - a #CCE19 podcast with Constellation's Steve Wilson
Sage Intacct Advantage 2019 - talking AI, CFOs, and finding the hidden stories with Steve Brooks
The convergence of auditing and... RPA? Kent Bettisworth's view from Controlling 2019
IT - business alignment in a cloud world - with Barb Rojas of the Discovery Channel
Serving the modern buyer, part two - how do we reduce buying complexity and troubled projects?
The dilemmas of the modern enterprise buyer, part one - with Hank Barnes of Gartner
Pesky CX questions - live from Salesforce Connections with Nicole France of Constellation Research
Putting digital transformation and cloud to the project test - a chat with Belden and Mansfield of UpperEdge
Applying Digital with Impact - Brian Sommer on how to put his book to use on project sites
Sapphire Now in Review 2019 - Dick Hirsch on a changing SAP
The Oracle CX and MBX 2019 show review - with Brian Sommer
The New IT Professional in the DevOps - Agile era - with Joe McKendrick
NRF 2019 - personalization and data obstacles with Joachim Klein of ThreeKit
Overcoming IT project failure - Josh Greenbaum on how ProQ wants to change project outcomes
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