Susan Evans is the Change Management Manager at Ecolab. She sees the rapid pace of change in technology and how that can present a challenge for frontline workers, and she wants to ease that burden on them. Susan joins host Justin Lake to talk about that and other issues that are plaguing frontline workers.
Takeaways
Quote of the show
1:44 “Digital presents an additional layer of that learning. There's so much more that they have to learn faster. We are advancing faster everyday in our digital applications and how they need to integrate those into their processes. It's a lot of new content that they need to learn, but they're also changing their behaviors, how they interact with a customer, and in how they change their daily activities.”
Links
Ways to Tune In:
Building a Roadmap - Frontline Innovators - Episode # 063
Preparing for Change - Frontline Innovators - Episode # 062
Strategic Planning - Frontline Innovators - Episode # 061
Partners in Digital Change - Frontline Innovators - Episode # 060
Leading the Effort - Frontline Innovators - Episode # 059
Resilient Data - Frontline Innovators - Episode # 058
Willingness to Change - Frontline Innovators - Episode #057
Rising to the Challenge - Frontline Innovators - Episode # 056
Part of the Puzzle - Frontline Innovators - Episode # 055
Connecting Through Change - Frontline Innovators - Episode # 054
Measuring Success - Frontline Innovators - Episode # 053
The Most Important Link - Frontline Innovators - Episode # 052
Reflecting on the Frontline - Frontline Innovators - Episode # 051
Change Champions - Frontline Innovators - Episode # 050
Change Curve Management - Frontline Innovators - Episode # 049
Vibration Analytics - Frontline Innovators - Episode # 048
Collecting Data - Frontline Innovators - Episode # 047
Part of the Process - Frontline Innovators - Episode # 046
Embracing Change - Frontline Innovators - Episode # 045
Sending the Right Message - Frontline Innovators - Episode # 044
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