Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer of The Future: 10 Guiding Principles for Winning Tomorrow’s Business” identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.
Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Bay Area with her husband, their two children and two dogs.
In today’s episode, Blake dives into the importance of companies staying competitive during a pandemic and making sure their customer is at the forefront of their business campaign. Tune in to hear from an amazing keynote speaker and customer experience futurist, Blake Morgan.
Quotes
Links
Blake Morgan LinkedIn
The Customer of the Future Course on LinkedIn
Blake Morgan Website
Blake Morgan Twitter
Empellor CRM LinkedIn
Empellor CRM Website
Empellor CRM Twitter
Amy Walther, Hire the Go Getter
Jamie Shanks, Self-Discover A New Way
Donna Serdula, What Does Your Profile Say About You?
Frank Cespedes, Sales Management That Works
Melissa Matthews, Look For The Uncomfortable
Russell Brown, Build Deeper Sales Relationships
Rhonda Petit, The Spirit of Selling
Dale Merrill, Strikingly Different Selling
John McDonnell, How To Make The Leap
Andy Paul, Sell Without Selling Out
Greg Coonley, Put Forth A Great Product
Paul Steinmetz, Walking A Fine Line
Laura Cavanaugh, Complete the Sales Cycle
Aaron Paul, Good Things Are Rarely Cheap and Cheap Things Are Rarely Good
Joel Stevenson, Build A Selling Skillset
Sophia Kim, Be Like Water
James Koenig, The Curbside Prep: Show Up with a Plan
Jason Cutter, Selling with Authentic Persuasion
Isaac Kuhlman, Know Your Customer‘s Why: Amazon Brand Developing
Kevin Snow, Burning Through Lead
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Experts of Experience