Experience Better: The CX Podcast
Business
Finding the time and resources to thoroughly understand the customer journey can be difficult, but it has been shown to pay significant dividends to businesses that make the effort. Namely, the better you understand customer expectations, the easier it is to tailor the customer experience to meet their specific needs. In this episode of Experience Better: The CX Podcast, Malina Kaija, Co-Founder of theturnlab, explains how to build a customer-centric business and create customer personas.
Gen Z to Baby Boomers: What The Generations Expect from You
How Business Intelligence Improves CX
Why CX Should Matter to Government Agencies
Who is Pre-Pay Customer & How Do They Benefit?
Understanding Consumer Bill Preferences
Preparing Utilities for 2021 - Life After the Pandemic
Georgia Power’s Guide to Outage Communications
Is Pre-Pay the Way in Uncertain Times?
Achieving 50% E-Bill Adoption with the City of Sacramento
Creating Disney-Inspired Magical Experiences
Innovative Payments: A Key to Customer Satisfaction
Tips for Marketing Your CX
Developing Human-Centered Design Through Customer Empathy
Why Print and Mail Still Matters
The Power of Billing & Payment Choices
Chartwell’s 2020 CX Trends
Why Chatbots Are the Future of CX
How UX Impacts CX
CX Worth Mentioning
Introducing Experience Better: The CX Podcast
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