As a manager, supervisor, continuous improvement facilitator, or coach, you know that communication is a key skill for success and improvement. So, how we are communicating? We know what we say is important, right? And most of us would acknowledge that HOW we say it is important too. But think about this –you’re still communicating, even when you are not physically the shop floor or in the room or on the Zoom call. We’re going to take a trip to the Edges of Lean and explore many aspects of non-verbal communication -even the ones that happen when you are not there!.
My guests are Shelly O’Donovan and Jason Haines.
Shelly O’Donovan is the CEO of the Authentic Influence Group. She teaches Persuasive Speaking at the Wharton School, of the University of Pennsylvania. She has led vaccine advocacy for Glaxo Smith Kline, worked as a healthcare lobbyist, and served as a staffer in state government. She has been focused on cultivating authentic influence her entire career, and decoding what makes people tick. Shelly has an MPA from the University of Pennsylvania, a Marketing certification from Wharton School (of UPENN), a BA in political science. She has a certification in body language training and the big 5 personality from a behavioral research lab.
Jason is a Lean practitioner who uses Standard Work to help with communication throughout the workplace to help reduce chaos and frustration amongst the frontline workers and between the frontline and leadership. Jason is a managing director with Industrial Solutions, based in Arizona, & he has worked in the manufacturing industry for over 20 years. He is a Lean Six Sigma Black Belt who works with logistics, manufacturing, service companies, and office areas on developing Lean processes.
How are you communicating? Shelly, Jason and I would love to hear back from you on your thoughts and ideas.
Please join me in exploring more of the Edges of Lean! There’s a lot to learn. And check out my friends in the lean communicators community at leancommunicators.com You’ll find more podcasts and videos – with lots of great new content every week. This is a Lean for Humans production.
Ep 103 Continuous Improvement and Process Science with Sam Drauschak
Ep 102 Continuous Improvement and the Passion for Art with Kevo
Ep 101 Continuous Improvement and Hidden Disabilities with Katherine McCord
Ep 100 Continuous Improvement and Engineering the Life of Your Dreams with Zach White
Ep 99 Continuous Improvement and Dyslexia with Lois Letchford
Ep 98 Continuous Improvement and Staying Flowcused with Stéfany Oliver
Ep 97 Continuous Improvement and Intentional Leadership with Shana Francesca
Ep 96 Continuous Improvement and the Japanese Abacus with Sensei Miwako
Ep 95 Continuous Improvement and Perfect Attendance with Harriet Stein
Ep 94 Continuous Improvement and Raising Consciousness with Catherine Llewellyn
Ep 93 Continuously Improving Your Voice with John Henny
Wp 92 Continuous Improvement and Getting Published with Karl Beckstrand
Ep 91 Continuous Improvement and Scalability with Brad Eisenberg
Ep 90 Continuous Improvement and the Most Important Goal with Jim Gitney
Ep 89 Continuous Improvement with Games! with Alexandra Suchman
Ep 88 Continuous Improvement and Intelligent Automation with Lauren Hisey
Ep 87 Continuously Improving Your Knowledge Management with Dr. Cindy Young
Ep 86 Continuous Improvement and Compassionate Coaching with Erin Whalen
Ep 85 Continuous Improvement and Coaching Leaders with Kyle Gillette
Ep 84 Continuous Improvement and the Artist Inside with Elisabeth Swan
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