As a manager, supervisor, continuous improvement facilitator, or coach, you know that communication is a key skill for success and improvement. So, how we are communicating? We know what we say is important, right? And most of us would acknowledge that HOW we say it is important too. But think about this –you’re still communicating, even when you are not physically the shop floor or in the room or on the Zoom call. We’re going to take a trip to the Edges of Lean and explore many aspects of non-verbal communication -even the ones that happen when you are not there!.
My guests are Shelly O’Donovan and Jason Haines.
Shelly O’Donovan is the CEO of the Authentic Influence Group. She teaches Persuasive Speaking at the Wharton School, of the University of Pennsylvania. She has led vaccine advocacy for Glaxo Smith Kline, worked as a healthcare lobbyist, and served as a staffer in state government. She has been focused on cultivating authentic influence her entire career, and decoding what makes people tick. Shelly has an MPA from the University of Pennsylvania, a Marketing certification from Wharton School (of UPENN), a BA in political science. She has a certification in body language training and the big 5 personality from a behavioral research lab.
Jason is a Lean practitioner who uses Standard Work to help with communication throughout the workplace to help reduce chaos and frustration amongst the frontline workers and between the frontline and leadership. Jason is a managing director with Industrial Solutions, based in Arizona, & he has worked in the manufacturing industry for over 20 years. He is a Lean Six Sigma Black Belt who works with logistics, manufacturing, service companies, and office areas on developing Lean processes.
How are you communicating? Shelly, Jason and I would love to hear back from you on your thoughts and ideas.
Please join me in exploring more of the Edges of Lean! There’s a lot to learn. And check out my friends in the lean communicators community at leancommunicators.com You’ll find more podcasts and videos – with lots of great new content every week. This is a Lean for Humans production.
Episode 23: Continuous Improvement and the Kind Leader
Episode 22: Continuous Improvement for Women after 50
Episode 21: Continuous Improvement and Conflict Resolution
Episode 20: Continuous Improvement and the Tin Hats
Episode 19: Continuous Improvement and Grief
Episode 18: Continuous Improvement and Improving Absolutely Everything
Episode 17: Continuous Improvement and Brazilian Jiu-Jitsu
Episode 16: Continuous Improvement and Encouragement
Episode 14: Continuous Improvement and Construction
Continuous Improvement and Improving Your Kaizen
Episode 12: Continuous Improvement and the Cheerleader.
Episode 11: Continuous Improvement and Creative Thinking
Episode 10: Continuous Improvement, Holistic Dentistry, and Piercing
Episode 9: Continuous Improvement and the Law
Episode 8: Continuous Improvement and Root Cause Racism
Episode 7:Continuous Improvement and Planes, Trains, Automobiles and Ships
Episode 6: Continuous Improvement and Your Old Computer
Episode 5: Continuous Improvement and Artificial Intelligence
Learning Leadership in the Cockpit of an F15
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