Eric Friedman’s interest in aviation began at an early age. When he discovered life as an air traffic controller wasn’t everything he’d dreamed, he transitioned into an operations role at MSY, where he’s currently part of the concessions team. In the wake of the opening of the airport’s newest terminal and instituting a post-security pass system for non-ticketed guests to dine and shop in the airport, Friedman finds joy in providing a memorable and warm experience for all MSY guests, travelers and otherwise.
This is the latest in our series Ones To Watch.
This episode was recorded in the AXN Podcast booth sponsored by Tastes on the Fly at the 2020 Airport Experience Conference in Denver.
Ep. 83 - Erin Del Conte, executive editor, C-Store Decisions
Ep. 82 - Dawn Hunter, concessions director, Seattle-Tacoma International Airport
Ep. 81 - Mark Gale, president & CEO, Ft. Lauderdale-Hollywood International Airport
Ep. 80 - Ken Buchanan, EVP of customer experience and revenue management, Dallas/Fort Worth International Airport
Ep.79 - Jenny Ly, Philadelphia International Airport
Ep. 78 - Paul McGinn, president, MarketPlace Development
Ep. 77 - Randy Hazelton, CEO and co-owner, H&H Hospitality
Ep. 76 - Frederic Estes, president, Estes Enterprises
Ep. 75 - Erin Zwiercan, Jack Duggan's
Ep. 74 - Jeremy Smith, president & CEO, InMotion
Ep. 73 - Roz Mallet, president & CEO, PhaseNext Hospitality
Ep. 72 - Howard Eng, president & CEO, Greater Toronto Airports Authority
Ep. 71 - Manuel Soto, CEO, Skyline Concessions
Ep. 70 - Sarah Imberman, owner, S Levy Food
Ep. 69 - Abby Carey, concessions development manager, Portland International Airport
VIRTUAL RESTAURANTS - Tyler Pitman
VIRTUAL RESTAURANTS - Elizabeth Grzechowiak
VIRTUAL RESTAURANTS - Jeff Livney
Ep. 68 - Mr. Song & Jonathan Song, Plaza Premium Group
VIRTUAL RESTAURANTS - John Reeb
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