Join Ads Marketplace to earn through podcast sponsorships.
Manage your ads with dynamic ad insertion capability.
Monetize with Apple Podcasts Subscriptions via Podbean.
Earn rewards and recurring income from Fan Club membership.
Get the answers and support you need.
Resources and guides to launch, grow, and monetize podcast.
Stay updated with the latest podcasting tips and trends.
Check out our newest and recently released features!
Podcast interviews, best practices, and helpful tips.
The step-by-step guide to start your own podcast.
Create the best live podcast and engage your audience.
Tips on making the decision to monetize your podcast.
The best ways to get more eyes and ears on your podcast.
Everything you need to know about podcast advertising.
The ultimate guide to recording a podcast on your phone.
Steps to set up and use group recording in the Podbean app.
Join Ads Marketplace to earn through podcast sponsorships.
Manage your ads with dynamic ad insertion capability.
Monetize with Apple Podcasts Subscriptions via Podbean.
Earn rewards and recurring income from Fan Club membership.
Get the answers and support you need.
Resources and guides to launch, grow, and monetize podcast.
Stay updated with the latest podcasting tips and trends.
Check out our newest and recently released features!
Podcast interviews, best practices, and helpful tips.
The step-by-step guide to start your own podcast.
Create the best live podcast and engage your audience.
Tips on making the decision to monetize your podcast.
The best ways to get more eyes and ears on your podcast.
Everything you need to know about podcast advertising.
The ultimate guide to recording a podcast on your phone.
Steps to set up and use group recording in the Podbean app.
Valentina, Greg and Chhavi Singh discuss various methodologies of collecting and analysing customer feedback data. We also speak about the current technological advancements creating actionable insights to improve your customer experience strategy.
For more information, connect with Chhavi Singh on LinkedIn - https://www.linkedin.com/in/chhavi-singh/ or visit his company website - https://www.viwoai.com/
01:42 - Organisations fail to create actionable customer feedback insights I 04:06 - Recognising cultural differences I 08:52 - What is a complaint? I 12:52 - Measuring brand perception I 15:32 - Limitations of prompted feedback I 20:13 - Customer feedback automation I 24:03 - Current trends and future AI capabilities I 30:33 - Gaining competitive advantage
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
Trailer
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
The Reality Behind Brand Loyalty, with Ed Deason
On Diversity, Transparency and Inclusion, with Donata Peksa
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
Emotion Design for Blended Experiences, With Yasmin Borain
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Customer Habits and Banking Biases, With Andrei Calin
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Business and the True Metaverse, With Benoit Soucaret
IoT and the Future of Banking, With Jorge and Javier
The Formula for Great Customer Service, With Sham Aziz
Reaching Net Zero in the Construction Industry, With Mats Bredborg
Why People Talk About Embedded Finance, With Spiros Margaris
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Russell Brunson Show
Right About Now with Ryan Alford
Expert Intelligence with Paul Estes
Velvet Rope Playbook
Do This, NOT That: Marketing Tips with Jay Schwedelson l Presented By Marigold