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50th Episode Special
2021-07-05
87
How Video Consultations Enhance Customer Experience, With Stuart Fearn
2021-06-23
159
You Can't Make This Sh*p Up, With Paul Rutter
2021-06-07
131
Who Comes First, the Employee or the Customer? With Salman Sharif
2021-05-17
140
Stop Asking Your Customers to Call You, With Brian Kale
2021-05-10
113
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
2021-05-04
92
Customer-Centricity in the Property Sector, With John King
2021-04-26
79
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
2021-04-19
86
The 3 Pillars of Effective Customer Experience, With Ján Uriga
2021-04-12
171
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
2021-04-06
84
The Vaccine Passport Dilemma
2021-03-29
77
An Introduction to AI in Customer Feedback (Part 2)
2021-03-22
100
How to Personalise the In-Store Experience, with Richard Kelly
2021-02-22
95
Applying behavioural science to understand shopper habits, with Iona Carter
2021-02-09
127
ACF Exclusive: Delivery of UK's COVID-19 Booking System
2021-01-28
97
Neuromarketing: the new way to enhance customer experience, with Terry Wu
2021-01-12
202
Using retail events to save the high street, with Jason Sit
2020-12-16
103
Damien Davis on mental health and working remote
2020-12-09
77
Branch transformation part 3 Q&A (RBR BT20)
2020-11-30
51
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