If you sent a survey out to your clients, what would they have to say about their experience with you? Would they rave about your business model, or comment on how regularly they bring you up to their family and friends? Or would they note that you're office seemed cold, or they felt like you were working towards different goals than they were?
In the financial world, we know that referrals are your bread and butter. Which means that client experience is pivotal because the people in your office today are making sure there are people there tomorrow. Joining Matt today is Julie Littlechild, speaker, writer, and founder of Absolute Engagement.
As an expert on client experience, Julia and Matt discuss what it takes to make your client experience extrodinary. With an 11 step program, Julia has made it simple for advisors, or anyone who has a referral based business, to create happy and lasting client relationships.
LINKS: Julie Littlechild LinkedIn | Client Engagement
Episode 80 - The 7 Dynamic Digital Prospecting Tactics: Part 6
Episode 79 - Joseph Merlino & Value Creation
Episode 78 - The 7 Dynamic Digital Prospecting Techniques: Part 5
Episode 77 - Larry Miles - It Starts With Culture
Episode 76 - The 7 Digital Prospecting Techniques: Part 4
Episode 75 - White Glove Workshops: Seminar Marketing
Episode 74 - 7 Dynamic Digital Prospecting Techniques: Part 3
Episode 73 - 7 Dynamic Digital Prospect Techniques: Part 2
Episode 72 - Willa Silver - Good Referrals, Good Sales!
Episode 71 - The 7 Dynamic Digital Prospect Techniques: Part 1
Episode 70 - 10 Commandments of Investing
Episode 69 - Speaking directly with your ideal audience with Tom Poland
Episode 68 - The Business Model for Lead Advisors
Episode 67 - How to Overcome Adversity with Dr. Jack Singer
Episode 66 - The Power of a Niche
Episode 65 - The Mindset of a Sales Champion
Episode 64 - Medicare Marketing for Complete Client Offering
Episode 63 - Behavioral Finance with the Emotional Investor
Episode 62 - Total Client Engagement with Duncan MacPherson
Episode 61 - The Myth of Multitasking with Dave Crenshaw
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