Kristi Walker, Change Management Consultant at Arizona Public Service, joins host Justin Lake to discuss the constant changes that frontline workers are seeing and what tools are out there to make their lives easier. With over 20 years of experience in change management, she was also the assistant executive director at the Arizona Exposition and State Fair.
Takeaways
Quote of the show:
0:43 “The biggest challenge for them right now is communications. We have such a hard time making sure that they get the information they need to be successful. We've worked with their leadership to get involved, they have these tailgate meetings before the start of every shift. You really have to get in front of them, kind of face-to-face if you can, to get the information across. So that's our main way of working with them, but we're always exploring new ways to really reach out and make sure they have what they need.”
Links
Ways to Tune In:
Aligning Technology with Business - Frontline Innovators - Episode # 023
Getting Through the Change Cycle - Frontline Innovators - Episode # 022
Heroes within a Pandemic - Frontline Innovators - Episode # 21
The People Side of Change - Frontline Innovators - Episode # 20
The Workers are the Solution - Frontline Innovators - Episode # 19
Change Whiplash - Frontline Innovators - Episode # 18
Change Saturation - Frontline Innovators - Episode # 17
The Swinging Pendulum- Frontline Innovators - Episode # 16
Breaking In New Work Technology - Frontline Innovators - Episode #015
Mending the Learning Gap - Frontline Innovators - Episode # 14
Change: Inevitable, Not Easy - Frontline Innovators - Episode # 13
Making Change Work - Frontline Innovators - Episode # 12
Innovating for Successful Change - Frontline Innovators - Episode # 11
Creating Successful Teams - Frontline Innovators - Episode # 10
Sea of Change - Frontline Innovators - Episode # 9
Solving Disconnects - Frontline Innovators - Episode # 8
Putting it Together - Frontline Innovators - Episode # 7
Thinking Outside Four Walls - Frontline Innovators - Episode # 6
The Other Side of Modern - Frontline Innovators - Episode # 5
Understanding the Frontline Workforce - Frontline Innovators - Episode # 4
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