Monique Jordan is the AUX Lead at First Republic Bank. She brings with her a unique perspective and compassion for making sure that frontline workers are included as part of the change in the workplace, not just experiencing the change. She joins host Eugene Signorini to talk about some of the biggest challenges that frontline employees are facing today.
Takeaways
Quote of the show
2:28 “I think what's different about the deskless worker is frequently change done to them. They're not really seen as a partner in digital change. They are seen as sort of the target of change. So those people way down there at the end of the process are going to start doing this differently. And as long as we just let them know what's happening, train them, it’s going to be perfectly fine.”
Links
Ways to Tune In:
Meeting the Underserved - Episode #104 - Chris Bond - Part2
Meeting the Underserved - Episode #103 - Chris Bond - Part 1
Making Your Solution Scalable - Episode #102 - Adam Roesner
Asking The Right Questions - Episode #101 - Maria Feay
Designing the Right Training - Episode #99 - Amanda Fullbright
Back to the Trenches - Episode #98 - Meg Vrabel
Tailoring Learning and Development - Frontline Innovators - Episode #097
Serving A Greater Purpose - Frontline Innovators - Episode # 096
Lead with Emotions - Frontline Innovators - Episode # 095
Working on a Spectrum - Frontline Innovators - Episode #094
Solving Problems - Frontline Innovators - Episode # 093
Designing for Membership - Frontline Innovators - Episode # 092
Using Technology to Your Advantage - Frontline Innovators - Episode # 091
Being the Bridge - Frontline Innovators - Episode # 090
Driving Change Forward - Frontline Innovators - Episode # 089
Skill vs Will - Frontline Innovators - Episode # 088
Avoiding Resource Depletion - Frontline Innovators - Episode # 087
The Barriers to Change - Frontline Innovators - Episode # 086
Keeping Up the Pace - Frontline Innovators - Episode # 085
Apply, Change and Solve - Frontline Innovators - Episode # 084
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