Monique Jordan is the AUX Lead at First Republic Bank. She brings with her a unique perspective and compassion for making sure that frontline workers are included as part of the change in the workplace, not just experiencing the change. She joins host Eugene Signorini to talk about some of the biggest challenges that frontline employees are facing today.
Takeaways
Quote of the show
2:28 “I think what's different about the deskless worker is frequently change done to them. They're not really seen as a partner in digital change. They are seen as sort of the target of change. So those people way down there at the end of the process are going to start doing this differently. And as long as we just let them know what's happening, train them, it’s going to be perfectly fine.”
Links
Ways to Tune In:
Learning Better, Faster, and More Efficiently - Frontline Innovators - Episode # 083
Ordering Up Invention - Frontline Innovators - Episode # 082
Empowering Knowledge Workers - Frontline Innovators - Episode # 081
Continuity of Change - Frontline Innovators - Episode # 080
Learning and Developing - Frontline Innovators - Episode # 079
Keep It Simple - Frontline Innovators - Episode # 078
Knowledge Workers - Frontline Innovators - Episode # 077
Proper Prioritization - Frontline Innovators - Episode # 076
The Root of Change - Frontline Innovators - Episode #075
The Lens of Empathy - Frontline Innovators - Episode # 074
The Change Network - Frontline Innovators - Episode # 073
A Social License to Operate - Frontline Innovators - Episode # 072
Having Empathy - Frontline Innovators - Episode # 071
Essential Workers - Frontline Innovators - Episode # 070
The Digital Age - Frontline Innovators - Episode # 069
Bearing the Weight of Change - Frontline Innovators - Episode # 068
Layering the Learning - Frontline Innovators - Episode # 067
Funneling Information - Frontline Innovators - Episode # 066
A Culture of Trust and Credibility - Frontline Innovators - Episode # 065
Customer Focused - Frontline Innovators - Episode # 064
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