Monique Jordan is the AUX Lead at First Republic Bank. She brings with her a unique perspective and compassion for making sure that frontline workers are included as part of the change in the workplace, not just experiencing the change. She joins host Eugene Signorini to talk about some of the biggest challenges that frontline employees are facing today.
Takeaways
Quote of the show
2:28 “I think what's different about the deskless worker is frequently change done to them. They're not really seen as a partner in digital change. They are seen as sort of the target of change. So those people way down there at the end of the process are going to start doing this differently. And as long as we just let them know what's happening, train them, it’s going to be perfectly fine.”
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