Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.
In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.
You can continue the conversation with Jenni on Twitter and LinkedIn
Resources:
Leaders are responsible for psychological safety podcast by the Calm Edged Rebels
https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/
Blog: Psychological safety and trust are not the same thing by Redefining Communications
https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/
Deep Listening: impact beyond words by Oscar Trimboli
https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745
Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield
https://uk.bookshop.org/a/9752/9781847942951
Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications
https://redefiningcomms.com/how-to-avoid-team-friction/
Do words really matter? By Beth Collier via LinkedIn
https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/
Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks
https://uk.bookshop.org/a/9752/9781847942357
Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
Chaos to calm: The importance of being a learning organisation S3 E2
Chaos to calm: Why we need to focus on employee alignment. S3 E1
Redefining Communications With Jenni Field - Season 3 Trailer
Chaos to calm: Influence and persuasion. S2 E10
Chaos to calm - Communicating change. S2 E9
Chaos to calm - Accountability. S2 E8
Chaos to calm: Trust and credibility. S2 E7
Chaos to calm: Managing stakeholders. S2 E6
Chaos to calm: Mergers and acquisitions. S2 E4
Chaos to calm - Team friction. S2 E3
Chaos to calm - Loss of purpose. S2 E2
Chaos to calm - Leading remotely. S2 E1
Chaos to Calm : Why communication is important. S1 Bonus episode
Chaos to calm: Organisational Growth S1 E10
Chaos to calm: Culture and leadership S1 E9
Chaos to calm: Employee engagement, employee experience and internal communication S1 E8
Chaos to calm: The Field Model™. S1 E7
Chaos to calm: Building resilience. S1 E6
Chaos to calm: Fear and trust. S1 E5
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