[077] If you looked into it deep enough, any business could come up with hundreds of performance indicators. How do you narrow them down to the certain few that positively impact your salon’s financial health? What makes a good KPI versus one that just takes up space and doesn’t require as much focus? On this week's episode, Killian & Zoé are joined by salon owner and Founder of PIP University, Heather Yurko to discuss how to determine the heath of a salon or spa business, KPIs and how to get staff onboard with the vision.
Links:
PIP University (Positively Impacting People) Facebook Page
PIP University Facebook Group
Neatbeat Salon
Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!
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Read the transcript, or click here to request a personalised quote from Phorest Salon Software.
Inside Phorest: 30Days2Grow Is Back With a New Upbeat Spin for the Summer
Janna Ronert on the Need to Embrace Digital Innovation
Richard Kavanagh on Using Visual Communication to Enhance the Salon Experience
Paolo Braguzzi on Servicing & Supporting the Professional Salon Industry
Alain Audet on Appreciating the Salon Industry’s Authenticity, Creativity & Resilience
Inside Phorest: Committed Clients Every Time, With Online Deposits
James Alba on How to Be a More Sustainability-Conscious Salon
Kristin Rankin & Lauren Wilde on Running Gender-Affirming Salon Spaces
Jill Higginbotham on Management Fundamentals That Drive Salon Success
Inside Phorest: Check Your Salon Online Health Score & Find New Avenues for Digital Growth
Rachel Paige on Self-Discovery & Finding Rhythm After Traumatic Loss
Kate Lynch & Eimear Morris on How and Why You Should Do a Social Media Spring Clean
Katie Godfrey on Franchising as a Strategy for Growth
Richard Gibbons on Generating Substantial ROI With Paid Social Advertising
Inside Phorest: Unleash the Power of Staff Performance
Stefanie Fox on Leadership & What Staff Want From Their Salon
April & Nikki Dominguez on Growth, Community & Chasing Your Dream Career
Ashleigh Hodges on Navigating Wellness, Career Goals & Salon Life
S05 Launches on February 1st, 2021
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