[077] If you looked into it deep enough, any business could come up with hundreds of performance indicators. How do you narrow them down to the certain few that positively impact your salon’s financial health? What makes a good KPI versus one that just takes up space and doesn’t require as much focus? On this week's episode, Killian & Zoé are joined by salon owner and Founder of PIP University, Heather Yurko to discuss how to determine the heath of a salon or spa business, KPIs and how to get staff onboard with the vision.
Links:
PIP University (Positively Impacting People) Facebook Page
PIP University Facebook Group
Neatbeat Salon
Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!
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Read the transcript, or click here to request a personalised quote from Phorest Salon Software.
Kristina Russell on Consultations & Creating Bespoke Colour Journeys
Hellen Ward on Using KPI Data to Assess Staff Performance
Joshua Howard & Britni Volkman on Benchmarking as a Tool for Continued Salon Growth
Inside Phorest: Text Conversations With Your Clients, at Your Fingertips
#CEA2020: Celebrating Excellence in Service
Georgia Bell on Mentoring, Commitment & Investing in Yourself
Karan Burke on Leading With Humility & Drive
Inside Phorest: Your 5-Star Fan Club Is Waiting
Alison Alhamed on the Life-Changing Power of Community
Inside Phorest: Slicker Than Ever Marketing to Help Fill Your Calendar
A Trip Down Memory Lane: Sarah Doyle on Two Decades of Phorest Features
Derek Anthony on Growing a Seven-Figure Business Using Mobile Technology
James Davis on Leading Through Change & Becoming a Community Linchpin
#BackInBusiness: Irish Salons Share Their Reopening Experiences
Inside Phorest: Prepare and Protect With Pre-send Consultation Forms
David Campbell on Growing Your Own Timber
Meabh Quoirin on Consumer Trends & Insights to Shape the Industry’s Future
Stacie Collier on the Inspiriting Aspect of the #30Day2Grow Challenge
Inside Phorest: Support for Your Salon’s Reopening Strategy
#BackInBusiness: Salon Owners Share Their Reopening Experiences
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