Fabrice Martin joined the second episode dedicated to artificial intelligence in customer feedback analysis. Valentina and Simon speculate why the traditional methodologies of collecting customer feedback sometimes fail to bring actionable insights. They also address the big question: Will AI make humans redundant?
Connect with Fabrice Martin on LinkedIn - https://www.linkedin.com/in/martinfabrice/
Find out more about Clarabridge - https://www.clarabridge.com/
I 01:20 - Introduction of Fabrice Martin I 04:14 - How does semantic analysis work? I 06:48 - Traditional methods of collecting feedback are failing I 18:03 - Can AI be biased? I 20:58 - Artificial Intelligence vs. Human Intelligence I 24:55 - Advice for CX leaders
Damien Davis on mental health and working remote
Branch transformation part 3 Q&A (RBR BT20)
The next gen banking experience part 2 (RBR BT20)
The next-gen branch experience part 1 (RBR BT20)
Karen Clinkard on employAGILITY and using data to improve CX
Can retailers reconnect with their customers?
The future of retail
Carly Lake on getting results when working remote
Howard Brown on the new retail banking experience
Linking Kids for a better future
CEO Javier Perdices on healthcare digital transformation [Es]
CEO Cinde Dolphin on patient centricity
Richard Hadden on how employee engagement influences your profits
WFH - Alex & Liza on CSR, Sustainability and the new high street
WFH - Stuart Fearn on optimising your branch network during COVID-19
WFH - Charlene Li on Disruptive Leadership
WFH - Staying healthy at home with Jess Rieger
How can retail maintain a good customer experience remotely?
How can the test drive experience be improved?
The placement experience at ACF Technologies
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Right About Now with Ryan Alford
The Marketing Secrets Show
The Agile Brand™ with Greg Kihlstrom
B2B Agility™ with Greg Kihlström
eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips