Fabrice Martin joined the second episode dedicated to artificial intelligence in customer feedback analysis. Valentina and Simon speculate why the traditional methodologies of collecting customer feedback sometimes fail to bring actionable insights. They also address the big question: Will AI make humans redundant?
Connect with Fabrice Martin on LinkedIn - https://www.linkedin.com/in/martinfabrice/
Find out more about Clarabridge - https://www.clarabridge.com/
I 01:20 - Introduction of Fabrice Martin I 04:14 - How does semantic analysis work? I 06:48 - Traditional methods of collecting feedback are failing I 18:03 - Can AI be biased? I 20:58 - Artificial Intelligence vs. Human Intelligence I 24:55 - Advice for CX leaders
How can telecoms optimise the retail experience?
How can banks tackle large queues?
Retail banking trends with RBR MD Dominic Hirsch
Can gyms & leisure centres improve their CX strategy?
CX in automotive - the start of something new?
Optimising the retail experience
Is the retail experience changing?
Retail Banking Challenges part 4 - RBR Branch Transformation 2019
Retail Banking Challenges part 3 - Digital vs Physical Banks
Retail Banking Challenges part 2 - Optimising Multiple Channels
Retail Banking Challenges - Can Events Save the Branch from Dying
Introduction - Omnichannel Appointment Booking Fundamentals
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