Season 5 Episode #1. To create a standard operating procedure it begins with using checklists in all aspects of your real estate business.
In this episode Michael talks with Kamila Kennedy about here various checklist that she uses to make sure she is giving consistent services to her clients. There is a great book by Atul Gawande call the checklist Manifesto. If you think about any consistent services with high client satisfaction it begins by having a standard operating procedure.
Kamila has been in the real estate business since 2018 and realized that when she would get super busy, she had a fear that things my fall through the cracks. She decided that it was time to get checklists set up for more piece of mind and consistent client services which in turn created higher levels of client referrals.
If you would like to find out more about the checklists Kamila uses, you can reach out to her at. kamila@windermere.com
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