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The Content Strategy Podcast

The Content Strategy Podcast

Business

Episode 52: Noz Urbina - Content and the customer journey

Episode 52: Noz Urbina - Content and the customer journey

2023-02-28
Download

Noz Urbina has decades of experience in content. He’s especially interested in omnichannel strategies and how the sum of the parts work together to support the user's journey. In his conversation with Kristina Halvorson, Noz covers personalization, delivering effective customer experiences, customer journey mapping, content in the pharma sector and some quick but thought-provoking opinions on content, AI and the Metaverse.

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