Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices

In episode #603 of the Inspiring Women in CX podcast, Clare Muscutt talks to Samantha Conyers, the Chief Experience Officer at EXCO, about…

 

🇹🇹 Pioneering CX in the Caribbean and the growth of the industry in recent years

 

🧰 Her practical approach to CX having led, designed, and implemented experiences from scratch

 

🗯️ The negative reputation that surrounds the term ‘consultant’ within the region

 

⚖️ Bootstrapping, burnout, micro-managing in the pursuit of perfection, and the elusive work-life balance

 

⏩ Implementing AI to ‘shorten the route’ to human connection and empower agents and employees

 

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