Healthcare leadership for safety and quality - in a crisis - Jacque Phillips.
Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis? In 2012, Jacque's hospital was flooded; faster and more devastatingly than anyone had predicted. A town lost its hospital overnight - and patients and staff were at risk. This is Jacque's story of her leadership at the time of the crisis and in the weeks and months that followed. She reflects on what it takes to lead well for safety, what she learned - and what she'd do differently next time.view more
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