How brands think about online communities has to change. And who better to discuss this with than Chris Penn, co-founder and Chief Data Scientist at TrustInsights.AI. He joined Social Pros to discuss private social and online communities, and to tell us the one thing social media marketers and salespeople should be doing.
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Full Episode Details
There’s just so much good stuff to unpack from this Social Pros episode that it’s hard to think of an opening sentence for these show notes!
Chris Penn, co-founder and Chief Data Scientist at TrustInsights.AI, joins this episode for his second appearance.
Chris shared a ton of excellent advice and insights on private social, online communities, data privacy laws and reading data analytics.
Plus, he shared his thoughts on social teams’ responsibilities regarding psychological safety, the diminishing need for users to feel a personal connection and revealed what he believes to be the one most useful thing social media marketers can do right now.
In This Episode:
Resources
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