Branch Out - A Podcast from Connection Builders
Business:Careers
It's no secret that the B2B buyer has changed more in the past ten years than in the previous 100. The modern consumer is digitally driven, socially aware, and has all the information they need at their fingertips. So, how can B2B service providers keep up with this rapid evolution and meet the buyers of today where they're at?
To help us find the answer to this question, we're joined by Eric Gregg, Founder, and CEO of ClearlyRated, an online client satisfaction survey firm that works with B2B service providers to maximize the value of their client experience surveys. They achieve this through leveraging Net Promoter Scores (NPS) to improve retention, grow accounts, win new business, and maximize online reputation. Since its founding, ClearlyRated has sustained double-digit growth by actively partnering with firm leaders and managers to find answers to critical issues of client satisfaction and retention.
In this episode, Eric shares his expertise and provides a \overview of the evolution taking place in the client buying and decision-making process and the different ways that professional service firms can address these changes. He highlights the importance of being proactive, building deeper connections with clients, and making diversity, equity, and inclusion a priority, plus so much more!
Key Points From This Episode:
Eric Gregg on LinkedIn
Eric Gregg on Twitter
ClearlyRated
Alex Drost LinkedIn
Branch Out Podcast LinkedIn
Connection Builders LinkedIn
Ask, Listen, Act: Enhancing Your Client Experience - Alyson Fieldman
Disconnect to Connect: Transforming Your Workplace and Your Life - Amy Vetter
Strategic Growth for Professional Services Firms - Gale Crosley
The Power of Professional Empathy - Bruce Ditman
The Nexus of Creativity and Entrepreneurship - Scott Scarano
The Value of Thought Leadership - Elana Margulies Snyderman
Successful Cross-Selling in Professional Services Firms - Timothy Keith
Strategic Marketing for Private Equity and Deal Advisors - Jack Vawdrey
The Power of Brand Recognition - Mike Jones
Giving Emotions a Seat at the Table - Denise Logan
Empowering CPAs to Build and Scale Profitable Practices - Chase Birky
Essential Skills for Business Development Success - Alex Egan
Finding Passion in the Work You Do – Randy Crabtree
Resilience Breeds Success - Lisa Howze
Building Credibility to Facilitate Authentic Connections - George Sirignano
Ask Questions to Uncover Opportunity - Gary Braun
The Entrepreneur's Mindset - Isatou Smith
Leading Through Challenging Situations - Susan Black-Beth
Embrace Uncertainty & Take Risks - David Hartley
Rethink Your Approach to Work - Dan Montgomery
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