This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer Code! That in itself is an incredible thing, but this is also the season's finale and another bourbon summit. Unfortunately, this is also the last episode of the whole show. If you're not aware, Jeannie and Adam have mentioned several times that they are ending the podcast. However, they will still end it on a high!
Even though it's the end, Adam and Jeannie have much to discuss. They'll tell you about everything they've learned over the years, the things that delighted them and what were the most challenging parts, and they'll even share a few tips for podcast hosts and guests. Lastly, make sure you stay tuned until the end to learn what these veterans of the CX world are planning in the months to come. Without giving anything away, know that you're bound to hear more from them.
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003: Experience Action Podcast - Customer Experience Training
002: Experience Action Podcast - Sponsorship Initiatives
New Podcast Introduction: Experience Action with Jeannie Walters
499: The Present and Future of CX
498: Jay Baer, The Need for Speed
497: Looking Back on CX
496: Jeff Toister, The Guaranteed Experience
495: Common CX Mistakes
494: Jen Bailin, The Bright, Big Future of CX
493: Special Announcement
492: Zhecho Dobrev, The Value of Emotions
491: Answer to Abusive Customers: Shut Down Support?
490: Deon Nicholas, Human-Centered AI
489: Customer Health Score
488: Dr. Shirley Davis, Inclusive Leadership
487: Season Intro
486: Bourbon Summit, Season Finale
485: David Sakamoto, The Power of Transparency
484: Empathy and Leadership
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