In this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions. They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer expansion and retention. Evan gives some great insights his approach with culture, good data, and acting on feedback. His company's differentiator removes confirmation bias allowing companies capturing reliable data. His tone gives off a helpful, humble tone on creating great customer experiences. Evan gets deep on how was hard wired from birth on his obsession with great CX. He even gives insight on personal view and how he recharges to sustain his CX passion.
More About Evan. https://www.linkedin.com/in/evanbklein/
Episode 149: How Companies Are On the Clock and Need to Find the Perfect Time
Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences
Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn
Episode 146: Why is Understanding the Research and Development Process is Essential for the Customer Experience
Episode 145: How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience
Episode 144: How Using Revenue Operations Strategies Improves Customer Experience
Episode 143: How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth
Episode 142: How Building Journey Orchestrations Creates Better Customer Experiences
Episode 141: How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences
Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn
Episode 139: What Can a Bunch of Guys in Togas Teach Us about Leadership
Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
Episode 137: Why Influencer Marketing is More than Just Getting Likes and Views
Episode 135: How Packaging Gratitude with a Sale Creates Customer Experiences
Episode 134: How Solving Problems with Podcasts Created Great Customer Experiences
Episode 133: How to Build Great Customer Experiences with Product Led Growth
Episode 132: Why Demand Creation Resonates Better with B2B Customers
Episode 131: How Great Customer Experience Comes from Great Human Writers and Not AI
Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients
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