Experience Better: The CX Podcast
Business
In late 2019, KUBRA released its first episode of Experience Better - the CX Podcast. The podcast’s goal was to share success stories, research and interviews with CX leaders with the hope to help organizations deliver better customer experiences. Four years and 36 episodes later, the podcast has hit a new milestone of 5,000 streams! In this time, we’ve had a variety of CX leaders talk on a diverse range of topics - from developing human-centric design through customer empathy to the effect of clean energy transition on CX.
In this episode, we will look back at our most streamed episodes to uncover important lessons learned on delivering great customer experiences.
Navigating the New Era of Payments in 2024
Call Volume Down, Customer Happiness Up
Unpacking AMEX’s Membership Value for Merchants and Utilities
The Eight Tenets of Customer Experience
CX and Utility Trends to Watch for This Year
Innovation in Payments - Options for Billers and Payers
More Consumers Are Considering Digital Wallets for Bill Payments
The Effect of Clean Energy Transition on CX
Water Analytics Are Essential for Elevating the Customer Experience
The Future of Payments - Part II
The Future of Payments - Part I
Using Personas to Gain a Better Understanding of the Customer Journey
Wrapping Up the Year with Our Most Popular Podcast Episodes of 2021
Using “Voice of the Customer” Research to Improve CX
Digital Wallets Are the Future of Payments and All About CX
Improving CX for Seniors with Concierge Services
The Importance of Providing Innovative Solutions to Cash-Paying Customers
The Top Citizen Billing and Payment Trends of 2021
Gen Z to Baby Boomers: What The Generations Expect from You
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
U.S Property Podcast
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
The Ramsey Show
Planet Money