Experience Better: The CX Podcast
Business
While many consumers have embraced digital payment methods, there are still some customers who prefer cash. Who are they, why do they still like cash, and what can utilities do to help these customers? In this episode of Experience Better: The CX Podcast, we speak with Regina Cullado, Customer Service Manager at Golden State Water, to learn more about what they have done to meet the needs of their cash-paying customers.
Navigating the New Era of Payments in 2024
Call Volume Down, Customer Happiness Up
Unpacking CX - Celebrating 5K Streams
Unpacking AMEX’s Membership Value for Merchants and Utilities
The Eight Tenets of Customer Experience
CX and Utility Trends to Watch for This Year
Innovation in Payments - Options for Billers and Payers
More Consumers Are Considering Digital Wallets for Bill Payments
The Effect of Clean Energy Transition on CX
Water Analytics Are Essential for Elevating the Customer Experience
The Future of Payments - Part II
The Future of Payments - Part I
Using Personas to Gain a Better Understanding of the Customer Journey
Wrapping Up the Year with Our Most Popular Podcast Episodes of 2021
Using “Voice of the Customer” Research to Improve CX
Digital Wallets Are the Future of Payments and All About CX
Improving CX for Seniors with Concierge Services
The Top Citizen Billing and Payment Trends of 2021
Gen Z to Baby Boomers: What The Generations Expect from You
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