Work Smart Live Smart with Beverly Beuermann-King
Health & Fitness:Mental Health
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I have been asked about how to ensure that irate customers don’t rattle your staff’
The first step is to understand that negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.
Being stressed out is chronic in today’s society. Our customers often have too much to do, too many decisions to make, and are usually running behind schedule.
The difficulty behind the negative attitudes and behaviours of our customers is that they are highly “toxic” to our team.
As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.
Take One Action Today To Build Your #Resiliency!
Here are today’s Tips For Building Resiliency and Celebrating Get to Know Your Customer Day
What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time? Preparation allows your staff to feel more confident in dealing with these difficult customers and not absorb the negativity.
As the leader, you play a very important role in preventing customer negativity from rattling your team.
Looking for resources to build your resilience? Check out my Live Smart blog at worksmartlivesmart.com
#mentalhealth #hr
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