The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we have the second part of the "Lady Leaders" series on "Tackling the Horrors of Hiring Office Managers & For All Positions," Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel continue to delve into the intricacies of hiring practices within dental offices, with a specific focus on the role of the Office Manager (OM). They emphasized the critical qualities and responsibilities that define an effective OM, underlining that leadership capabilities should be prioritized over mere seniority when considering promotions to management roles. This segment also tackled the hurdles that can arise when hiring an OM from outside the dental industry, stressing the necessity of seamless integration into the team.
The discussion further explored the concept of "extreme ownership," where OMs are encouraged to assume full accountability for the operational success of the practice. This approach fosters a proactive management style that can significantly influence the dynamics and efficiency of dental practices. Lastly, the speakers provided strategies for dealing with scenarios where an OM may not meet the practice's expectations. They discussed realigning the OM's responsibilities or, if necessary, transitioning them out of the role, ensuring that the management aligns well with the practice's goals and the team's needs. This session serves as a comprehensive guide for dental practices aiming to enhance their managerial hires and ensure their leaders contribute positively to their environments.
EPISODE RESOURCES
1973: Beyond the Numbers
1972: From Laboratory to Operatory
1971: Core Drivers of a World-Class Organization Pt. 3
1970: Core Drivers of a World-Class Organization Pt. 2
1969: Core Drivers of a World-Class Organization Pt. 1
1968: Turning Words into Wealth
1967: KPIs & Strategic Finance
1966: The Consequences of Team Turnover
1965: Leadership, Discipline, & the Path to Success
1964: Predictable Doctor Scheduling Pt. 2
1963: Predictable Doctor Scheduling Pt. 1
1962: Maximizing Potential
1961: Defining Success
1960: Golden Achievements
1959: No Experience? No Problem Pt. 2
1958: No Experience? No Problem Pt. 1
1957: Empowering Dental Teams in Changing Times
1956: A Revolution in Collaboration & Reform
1955: The Journey from White to Black Belt
1954: Deep into the Four Futures
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