Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.
In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.
In this episode, we discuss:
Highlights:
About our guest
Benson is leading and scaling the UX Research practice as the Head of Design Capability at REA Group. For over 20 years, he's led design and UX teams throughout Australia, across the emerging web, games development, start-ups, design consultancies, and enterprise product design teams. He is also a board member of the ResearchOps community, organizing workshops and meetups, and has been part of other global projects.
#88 - Research Operations for Democratization at Scale with Garrett Tsukada
#87 - User Interviews 201: Leveling Up Your Interviews with Therese Fessenden of NN/g
#86 - Research is Everyone’s Job: The Democratization of Research with Jonathan Widawski, CEO of Maze
#85 - So Meta: Doing User Research at UXR Company with Roberta Dombrowski of User Interviews
#84 - B2B Recruiting with Matthew Morrison of Braze
#83 - Being Black in UX Research with Dr. Lisanne Norman of Gusto
#82 - Games User Research — with Steve Bromley
#81 - Establishing Sustainable Research Practices with Gregg Bernstein of Condé Nast
#80 - UX Research and Arab Cultures – with Norah Abokhodair of Microsoft
#79 - Participatory Research – with Alexis McNutt Unis of Better
#78 - Accessible UXR: Recruiting and Researching Participants with Disabilities – with Samuel Proulx of Fable
#77 - Breaking Into User Research – with Eniola Abioye
#76 - UXRs Need to Care About the Business, Too – with Zack Naylor of Aurelius
#75 - Debunking UX Research Myths with Zach Schendel of DoorDash
#74 - Building a Product Vision with Rajesh Nerlikar of Prodify
#73 - Getting Stakeholder Buy-In at a Large Organization with Meg Pullis Roebling of BNY Mellon
#72 - How to Ask Great UX Research Questions with Amy Chess of Amazon
#71 - Running a Blended Research Team with Dave Chen of Flipp
#70 - Radical Listening and Practical Empathy with Babz J.R. Hall
#69 - Thinking Styles and "Average" Users with Indi Young
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