Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.
In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.
In this episode, we discuss:
Highlights:
About our guest
Benson is leading and scaling the UX Research practice as the Head of Design Capability at REA Group. For over 20 years, he's led design and UX teams throughout Australia, across the emerging web, games development, start-ups, design consultancies, and enterprise product design teams. He is also a board member of the ResearchOps community, organizing workshops and meetups, and has been part of other global projects.
#68 - Actionable Generative Research with Lucy Denton of Dovetail
#67 - Growing a UX Research Startup with Basel Fakhoury of User Interviews and Benjamin Humphrey of Dovetail
#66 - Agile Research Ops with Joey Encarnacion of Slack
#65 - The Best of Awkward Silences (So Far)
#64 - Civic Tech with Cyd Harrell
#63 - Information Architecture in UX with Page Laubheimer of NN/g
#62 - The State of User Research with Katryna Balboni
#61 - The Role of Research in CX Transformation with Kim Salazar of Nielsen Norman Group
#60 - Discovery Research and Interview Skills with Maria Rosala of Nielsen Norman Group
#59 - Ethical Hacking, Information Security, and UX with Ted Harrington of ISE
#58 - The Lone UXR: Being a UX Research Team of One with Izzy Nichols
#57 - Research Amid Sudden Change: Working on Google Classroom During COVID with Amanda Rosenburg
#56 - 2020, UXR Year In Review
#55 - So You Want to Be In Research Ops? How Roy Olende of Zapier Made The Switch
#54 - End-to-End Experience Teams with Danielle Smith of Express Scripts
#53 - Everything in Context: Anthropology and User Research with Vanessa Whatley
#52 - The Missing Ingredient: How Storytelling Makes User Research More Impactful with Harrison Wheeler of LinkedIn
#51 - Uncharted Territory: AI & User Research with Hana Nagel
#50 - To Manage or Not to Manage? UX Research Careers with Amber Davis, UXR Director at Audible
#49 - The Magic of Diary Studies with Tony Turner
Create your
podcast in
minutes
It is Free
Insight Story: Tech Trends Unpacked
Zero-Shot
Fast Forward by Tomorrow Unlocked: Tech past, tech future
The Unbelivable Truth - Series 1 - 26 including specials and pilot
Acquired