Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.
In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.
In this episode, we discuss:
Highlights:
About our guest
Benson is leading and scaling the UX Research practice as the Head of Design Capability at REA Group. For over 20 years, he's led design and UX teams throughout Australia, across the emerging web, games development, start-ups, design consultancies, and enterprise product design teams. He is also a board member of the ResearchOps community, organizing workshops and meetups, and has been part of other global projects.
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#47 - Up and to the Right: How Research Improves Conversion Rates with Jon MacDonald of The Good 📈
#46 - Creating Better Help Content with Andrew Sandler, Director of Innovation at Adobe
#45 - How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive
#44 - Being Data-Driven vs. Data-Informed with Hannah Shamji, Consumer Psychologist
#43 - UX Benchmarking: Demonstrate Design ROI with Kate Moran of NN/g
#42 - 2 for 1: Combining Customer Research & Sales Demos with Jane Portman of UI Breakfast
#41 - 10x: User Research for Growth with Aazar Shad of Userpilot
#40 - Dream Stack: ROI-Driving Research Toolsets with Daniel Loewus-Deitch and Leo Smith
#39 - Interviewing Users Every Day for A Year with Jonathan Anderson of Candu
#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark
#37 - Using Research to Write Next Level Copy with Joel Klettke of Case Study Buddy
#36 - User Research as a Growth Engine at Early Stage Startups with Loic Alix-Brown
#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Stepwise Innovation
#34 - Self Care As A UX Researcher with Vivianne Castillo
#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz
#32 - 7 Reasons Not To Do User Research with Michele Ronsen
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#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Nicole Sebree, and Christianne Elliott
#29 - Researching Your Own Users with Chad Aldous of Rentable
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