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For some reason, Kathi and Mike have both been witnessing a lot of disturbing customer treatment lately. This week, we share a few stories and then discuss how that’s a losing proposition in today’s retail environment.
Then, we discuss why it’s important to have a written social media policy and some training to mitigate online crisis management.
And finally, Google Business Profiles are giving users another way to connect with their customers.
Music segment:
Midnight Special: Rick Derringer and Edgar Winter GroupÂ
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Got a question? Email either (or both) of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
Episode 17: Love The Sinner Hate The Sin
Episode 16: The Looming Customer Service Debacle in Automotive Retail
Episode 15: Let's Get Visual
Episode 14: Auto Retail’s Market Adjustment Adjustment
Episode 13: Automotive Social Media Culture Shift?
Episode 12: Goodbye 2021, Hello Market Adjustments
Episode 11: Cars, Coffee and Google Business Profiles
Episode 10: Social Media DIY Gone Wrong
Episode 9: Social Media Fails and 80’s Music Tales
Episode 8: Will Build to Order Take Hold? And What About Lemmy?
Episode 7: "Social Media champions", GMB gets a new name and music events gone wrong.
Episode 6: Are Your Digital Assets Safe?
Episode 5: More Transitions, But What About Company Culture?
Episode 4: Supply Chain Issues, New Auto Retail Models, We'll Get the Hang of This!
Episode 3: It's All About Having Fun And Getting It Done!
Episode 2: Humor, Selling Cars, Google My Business
Episode 1: The First Pencil, Our Maiden Voyage!
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