"Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?"
Discover the paramount importance of empathy in crafting a brand's reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique customer issues. Host Jeannie Walters shares compelling strategies for customer experience (and patient experience) leaders to magnify the value of CX within their organizations, even in the small moments. We need to weave the fabric of emotional connection through CX mission alignment, create ROI beyond the balance sheet, and embrace the potent influence of storytelling.
Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.
Resources Mentioned:
CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
CX Success Statement Workbook -- bit.ly/cx-success-workbook
Article: Is Customer Experience Worth It? And How Much Should You Invest? -- experienceinvestigators.com/take-action/customer-experience-value
Learn more about CXI Ground School™ and CXI Flight School™ -- cxiflightschool.com
Experience Investigators Website -- experienceinvestigators.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Employee Experience ROI
Investigating Customer Experiences
More than NPS
Measuring and Communicating Improvements
Shift Siloed CX To Connected CX
CX Tech Tool Talk
Step into CX Leadership
The Case of Missing CX
Get that CX Job!
Be a Lifelong CX Learner
Getting Data Right
Starbucks CEO in the Store
Is my CX Role In Jeopardy?
Innovate with CX
Overcoming Imposter Syndrome in CX Careers
What's a Service Code and How Do We Use It?
Journey Mapping - What's Next!?
CX Budget for Growing Businesses
WHY Align CX with Business Goals?
CX and EX At Once
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