Deirdre McGlone from Harvey’s Point Discusses the Importance of Service Culture. Have you ever wondered what is in the secret sauce of an award winning hotel? How do they manage to win awards year after year? Is it their picturesque location? Is it their finely appointed guest rooms? Or, is it the genuine hospitality that…
The post EP #35 – Secrets to Running an Award Winning Hotel appeared first on Hospitality Academy.
EP #41 – Creating a Customer Service Culture with Micah Solomon
EP #40 – Crisis Readiness for the Hospitality Industry
EP #39 – The Power of Moments with Author Chip Heath
EP #38 – Legal Rights and Responsibilities of the Innkeeper
EP #37 – An Open and Shut Case for Cleaning Guest Rooms
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
EP #34 – Celebrate Service Week at IHG with Jon Wakeman
EP #2 – Preparing for Hurricane Season
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
EP #32 – Effective Interviewing Techniques with Jody Rogers
EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell
EP #30 – Social Media’s Influence on Hotel Marketing
EP #29 – Digital Marketing For The Hospitality Industry
EP #28 – Understanding ADA Laws On Service Animals in Hotels
EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig
EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson
EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy
EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani
EP #23 – The Complete Customer Experience, with Tony Bodoh
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