Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we're tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are? You asked, and now I'm delivering a treasure trove of strategies that catapult customer buy-in from a wishful thought to a tangible reality.
Listen up as we explore how to effectively communicate the 'why' behind your customer experience goals, aligning your team with the company's vision and their pivotal role within it. We'll navigate through the creation of a 'Service Code', the impact of ongoing training, and the amazing power of recognizing and rewarding those who go above and beyond for customers. This isn't about ticking boxes; it's about empowering your team to be the best for your customers. Together, we'll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.
Resources Mentioned:
Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
Article: How a Service Code Empowers Employees to Deliver Exceptional Experiences -- experienceinvestigators.com/customer-centric-culture/customer-experience-service-code/
Learn more about CXI Flight School™ -- cxiflightschool.com
Experience Investigators Website -- experienceinvestigators.com
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Employee Experience ROI
Investigating Customer Experiences
More than NPS
Measuring and Communicating Improvements
Shift Siloed CX To Connected CX
CX Tech Tool Talk
Step into CX Leadership
The Case of Missing CX
Get that CX Job!
Be a Lifelong CX Learner
Getting Data Right
Starbucks CEO in the Store
Is my CX Role In Jeopardy?
Innovate with CX
Overcoming Imposter Syndrome in CX Careers
What's a Service Code and How Do We Use It?
Journey Mapping - What's Next!?
CX Budget for Growing Businesses
WHY Align CX with Business Goals?
CX and EX At Once
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